This website is operated by SAH Floral Boutique. Throughout the site, the terms “we”, “us” and “our” refer to SAH Floral Boutique. SAH Floral Boutique offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

All prices are shown in Australian dollars.

Prices include all local taxes, where applicable.

Orders will not be dispatched until payment is received in full.

SAH Floral Boutique requires your full name, address, contact numbers, your e-mail and billing address; recipients name, address and contact number/s and payment details to process your order.

There may be instances where flower substitution may be necessary, due to seasons and availability. Customers can be assured that in these instances the arrangements delivered will closely resemble the one featured.

If you do require a specific colour or variety please make note in special instructions. If your order request can not be met SAH Floral Boutique will call you to discuss options.

Delivery details must be accurate; any changes may incur additional fees. It is your obligation to enter the correct delivery details at the time of ordering. All additional fees will be notified to the customer. Please also refer to frequent questions asked about delivery.

Regretfully, we cannot arrange a resend of flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem.

Please note that if you do not receive an e-mail confirmation of your order, your order has not been received. Please contact SAH Floral Boutique on (+61 2) 9487 9200 or e-mail us on flowers@sahfloralboutique.com.au

SAH Floral Boutique is closed on Public Holidays and Long weekends.

Hospital (Sydney Adventist Hospital)

Hospital deliveries can be delivered same day. Times will depend on the ward that the patient is in, as all hospital wards have rest periods where no one can enter the wards at these times, and will also depend on whether the patient has been allocated a room. The flowers are taken up to the patients rooms by the hospital volunteer staff.

Local and Sydney City area

All orders are delivered by a Florist courier service within the Local and Sydney City areas.

Deliveries are available weekdays excluding Public Holidays. Any orders selected for Saturday or Sunday deliveries will be automatically sent the following business day. Morning deliveries are possible if ordered the day prior to the day of delivery to Local areas only. Sydney City orders will be delivered in the afternoon, Morning deliveries to the Sydney City areas are not available. Sydney City orders will need to be placed on the day prior to delivery date.

Interstate orders

All areas outside the Sydney City area will be organised through the Petals Network. The Petals Network is a relay service of professional florist whom will execute your order on our behalf. We will give them the best possible description of the arrangement you wish to be sent, unfortunately the florist may need to substitute certain flowers or container due to seasonal flowers and availability, but will endeavor to maintain the design and colours. Toys and gifts items will not be available. Deliveries to difficult or remote areas may incur an extra delivery fee. The payment of the extra delivery fee is the responsibility of the customer and the order can not be delivered without such payment.

International orders

All international orders are also organized through the Petal Networks but prices do vary due to the exchange rates. Please contact us for all international orders on (61) 2 9487 9200.

Unfortunately, once we dispatch our flowers a number of changes in conditions may result in their longevity being reduced. Air conditioning, extreme heat or changes in climate may have an adverse effect on the flowers. For this reason and considering all the possible variables, it is difficult for SAH Floral Boutique to guarantee life span in every case. We are aware there are cases when mother nature may produce blooms that don't exactly have the staying power we expect. In these rare instances, SAH Floral Boutique must be contacted within 48hours of delivery to assess the situation.

Regretfully, we cannot arrange a resend of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists is a must so our florists can assess the cause of the problem.